David Game College Agent Quality Framework (AQF) Pledge
David Game College is committed to maintaining the highest standards of international student recruitment and agent management. As part of the UK international education sector, we support the Agent Quality Framework (AQF) and its objective of ensuring that the UK remains a leading and trusted study destination for international students.
We recognise the important role education agents play in supporting students and families and are committed to managing our agent relationships in accordance with the AQF principles and the National Code of Ethical Practice for UK Education Agents.
Our Commitment
David Game College pledges to uphold the four core principles of the Agent Quality Framework:
1. Empowering Student Choice and Enabling Informed Decision-Making
2. Ensuring Good Agent Governance and Professionalism
3. Promoting Ethical Agent Practices, Professional Knowledge and Competency
4. Increasing Transparency and Accountability
David Game College AQF Actions
In line with AQF requirements for schools and colleges, David Game College will:
Promote and make available the UK International Student and Parent Guide
British Council Student and Parent Guide
Publish details of all contracted education agents authorised to represent the College.
Provide clear information on complaints procedures and reporting mechanisms.
Require all agents to comply with the National Code of Ethical Practice for UK Education Agents.
Require agents to complete appropriate sector-endorsed training where available.
Publish information regarding the College's commercial relationships with education agents
Continuous Improvement
David Game College is committed to continuously reviewing and improving its international recruitment practices. We will maintain evidence of our agent management processes and compliance with AQF requirements and will provide such evidence when requested by relevant regulatory or sector bodies.
Through this pledge, David Game College reaffirms its commitment to ethical recruitment, student welfare, transparency, and excellence in international education. By working collaboratively with students, parents, agents, and sector partners, we aim to ensure that every student receives accurate guidance and the highest standard of support throughout their educational journey.
Purpose
David Game College Group is committed to ensuring that all students, parents, guardians, sponsors and education agents are treated fairly, professionally and ethically throughout the recruitment and admissions process.
This procedure provides a clear process for raising concerns or complaints regarding the conduct of education agents representing the College and supports our commitment to the UK Agent Quality Framework (AQF) and the National Code of Ethical Practice for UK Education Agents.
Who Can Make a Complaint?
Complaints may be submitted by:
Complaints Covered by This Procedure
Complaints may relate to:
How to Submit a Complaint
Complaints should be submitted in writing and include:
Complaints can be sent to:
Admissions and Compliance Team
David Game College
Email: admissions@davidgamecollege.com
Investigation Process
Where additional investigation is required, the complainant will be informed of any delay.
Possible Outcomes
Following an investigation, the College may:
Appeals
If the complainant is dissatisfied with the outcome, they may submit an appeal within ten working days of receiving the decision.
The appeal should explain why the outcome is disputed and provide any additional evidence.
Appeals will be reviewed by a senior member of staff not previously involved in the investigation where possible.
Monitoring and Continuous Improvement
All complaints relating to education agents will be recorded and reviewed annually as part of the College's quality assurance processes.
Complaint trends may be used to:
Commitment to Transparency
David Game College is committed to:
Students can also access the UK International Student and Parent Guide to Choosing an Education Agent for independent advice on selecting and working with education agents.
